Your fertility needs don't stop over Christmas
We’re only closed on Christmas Day and New Year’s Day, any enquiries that come in over those days will be responded to from the 27th December.
If you’re a patient with us or would like to learn more
We’re only closed on Christmas Day and New Year’s Day, any enquiries that come in over those days will be responded to from the 27th December.
If you’re a patient with us or would like to learn more
Our experienced and friendly Patient Services team will be available to answer any questions no matter where you are on your fertility journey.
The phone line will only be closed from 1pm on Tuesday 24th December and will reopen at 8am on Friday 27th December, until 1pm on Tuesday 31st December. The offices will then be closed until 8am on Thursday 2nd January 2025.
If you are a patient in active treatment, our clinical staff are still working every day throughout the festive period, and will contact you at key points as normal. If you need us during the festive period, please see the table below for date specific contact details. The Nurses Emergency phone number can be found in either your Post-Nurse Consultation email, or your Cycle-Prep email.
| Is the nurses office open? | Can I contact the Nurses Emergency Phone? | |
| Fri 20th Dec | Yes | Yes after 6pm, only for urgent queries |
| Sat 21st Dec | 8am – 12noon | After 12noon, only for urgent queries |
| Sun 22nd Dec | No | Yes, but only for urgent queries |
| Mon 23rd Dec | Yes | Yes after 6pm, only for urgent queries |
| Tues 24th Dec | 8am – 1pm | After 1pm, only for urgent queries |
| Christmas Day Wed 25th Dec | No | Yes, but only for urgent queries |
| Boxing Day Thurs 26th Dec | No | Yes, but only for urgent queries |
| Fri 27th Dec | Yes | Yes after 6pm, only for urgent queries |
| Sat 28th Dec | 8am – 12noon | After 12noon, only for urgent queries |
| Sun 29th Dec | No | Yes, but only for urgent queries |
| Mon 30th Dec | Yes | Yes after 6pm, only for urgent queries |
| New Year’s Eve Tues 31st Dec | 8am – 1pm | After 1pm, only for urgent queries |
| New Year’s Day Wed 1st Jan 2025 | No | Yes, but only for urgent queries |
| Thus 2nd Jan | Yes | Yes after 6pm, only for urgent queries |
| Fri 3rd Jan | Yes | Yes after 6pm, only for urgent queries |
Please remember that the Nurses Emergency phone is for urgent advice for patients in active treatment but should never be used in place of 999 in the case of a medical emergency. When you call the phone you will be asked to leave a message with the details of your query. This message will be listened to by the nurse on call within 30 minutes* of your call.
If it is a non-urgent query we will come back to you during office hours or if it is urgent the nurse on call will come back to you within 30 minutes* of your call. Please do leave a message so that the nurse knows how to help you best but also allow them at least 30 minutes to come back to you. The nurse on call may be travelling or they may just be having a quick shower or something to eat at the time of your call!
* Please be aware there may be times over this period, particularly on the bank holidays, where the nurse on call is attending to patients in the clinic, and your call will be returned ASAP, but this may be longer than 30 minutes.
