Accessibility and support for patients with additional needs and disabilities

At both our Harley Street and West London clinics, we are committed to providing a welcoming, accessible, and supportive environment for all our patients. Our team is experienced in accommodating various needs and we strive to ensure that everyone who visits us can do so with ease and confidence.

To ensure we can provide the best care, we ask that you let us know about your needs in advance, so we can either arrange additional support, or ensure your appointment time reflects your needs.

Mobility Support

We welcome patients with mobility impairments, including those who use wheelchairs.

Depending on your mobility limits, scans can be performed in all of our consulting rooms at Harley Street, and one of the consulting rooms at West London, provided you can self-transfer onto the bed. Please note, our beds are all fully height adjustable.

If you need assistance with transferring, please contact us in advance. We have options available, such as the use of the theatre bed and scan machine in our theatre room where the arms are removable, but will need to discuss your specific requirements and plan ahead to ensure the theatre room is available.

Building Accessibility

We have zero entry doors at The Evewell Harley Street, making it one of the few facilities in Harley Street with step-free access. The entrance buzzer is easily accessible.

At The Evewell West London, the entrance buzzer can be reached from the pavement, where a portable ramp can be requested for step-free access.

Both clinics have fully accessible toilets and lift access to consultation and scan rooms, and male production rooms. If you require assistance during the male production process, please ensure you speak to your doctor during the Initial Consultation.

Accessible Parking

Both clinics have street parking available right outside, and there are various disabled bays in the surrounding area. You can use this website to find the closest disabled bay when planning your journey.

Our goal is to ensure your visit to our clinic is as comfortable and stress-free as possible. If you have any questions or need further information about our accessibility and support services, please do not hesitate to contact us.

Hearing Support

For our patients who are hearing impaired, we offer a portable hearing induction loop at each clinic. This device can be used with a hearing aid or a loop listener, enhancing the sound of our clinicians’ voices and making it easier for you to participate in your care.

Support for Hearing Impaired Patients

We welcome patients with a hearing disability to either bring their own sign language interpreter, or we can arrange for one to be present (please note there is an additional fee, and we require advance notice).

We recognise the importance of needing the same level of understanding from your appointment, therefore we will accommodate slightly longer appointments for patients using different types of communication so you don’t feel rushed.

Support for Visually Impaired Patients

For patients with a vision disability, we provide assistance around the building and can schedule longer appointments to ensure effective communication.

In accordance with UK law, we accept assistance/service dogs in our clinics. We ask that appointments involving service dogs be scheduled in advance.

Alternative Forms of Communication

We aim to accommodate all forms of communication and can offer a “communication consultation” to assess your needs before your initial consultation.

Interpreters

We can provide interpreters for non-English speaking patients. There is an additional charge for this service and we require prior notice to arrange it.

Support for Trypanophobia

We understand that some patients may have a fear of needles (trypanophobia). Our nurses and midwives are experienced in helping patients with this fear and can share tips and tricks to make injections more manageable at home.

We can also allow extra time for these procedures and offer suggestions to prepare you for any necessary blood tests.

Support for Vaginismus

At The Evewell, we understand that having vaginismus can make the prospect of undergoing vaginal scans and other procedures daunting or even seemingly impossible. Our consultants and nurses are trained to offer compassionate care, ensuring that you feel heard, respected, and supported at every step of your treatment journey.

We encourage you to discuss if you have vaginismus with your doctor during your Initial Consultation. They will ensure this is noted on your files, so should you need a scan by another member of our team, they are aware, and we can make recommendations for either counselling support or physical therapy to help.